Terms of sale

Terms and Conditions of Skinesthetic

  1. Introduction
    1. Current terms and conditions stipulate the rights and obligations of the e-shop owner Skinesthetic Plc (registration code 14219104, address Roosi 28-1, Tartu, Estonia, phone number +37255601259 email info@skinprof.eu, web address www.skinprof.eu (hereinafter Skinesthetic) and of the client of the e-shop (hereinafter Client).

    2. The terms and conditions are subject to the laws of the Republic of Estonia and the seat of the court shall be in Tartu, Estonia.

    3. Skinesthetic will keep the right to make unilaterally changes to the terms and conditions. The changes will take effect as from the publishing on the web site of Skinesthetic and shall be applicable to the orders made after the changes have been made public.

  1. Price List

    1. The prices of the goods are indicated in euros. VAT 20% shall be added to all prices (if VAT is applicable under Estonian legislation). Skinesthetic`s VAT number is EE101967518.

    2. The cost of transportation will be accrued to the price of the order according to the current price list. The price list for transportation costs applies for any order only if to be delivered to one address. If the Client wishes to get the goods to several addresses, one has to make different orders.

  1. Ordering and Terms of Payments

    1. While ordering goods the Client may choose between different payment methods: bank transfer, via bank link (Estonia, Finland, Latvia and Lithuania), using VISA, Mastercard or Maestro credit card. The full price of the order (including transportation costs) has to be paid as prepayment.

    2. The purchase agreement is deemed to be entered into as from the receipt of the payment stipulated in clause 3.1 if not agreed otherwise. For every following order, a new purchase agreement is to be entered into. Current terms and conditions are a part of the purchase agreement.

  1. Delivery of the Goods

    1. The initial delivery date is applicable if the price of the order is fully paid on the same date as the order was made. If the payment is made later, the delivery date will be postponed respectively. The delivery date will be also postponed if a weekend or national holyday will fall within the delivery period.

    2. Skinesthetic shall transfer ordered goods to the courier chosen by the Client (SmartPOST, Omniva, DPD) on the next working day following the receipt of full payment. Skinesthetic shall immediately inform the Client if the transfer of goods is not possible on the date stipulated in current clause. The goods are delivered to the address indicated in the order. Skinesthetic is not liable for any delay caused by the transportation company. Skinesthetic is also not liable if the delay is caused due to the incorrect contact information given by the Client.

    3. It is recommended to check the goods before the receipt. If the package of the goods is damaged the Client should refuse from the delivery and give it back to the courier, informing at the same time Skinesthetic (info@skinprof.eu).

    4. The goods are deemed to be received by the Client if the goods are handed over to the Client. If the goods are delivered to the Client but the Client has not accepted the goods within one day after delivery, it shall be deemed to be a delay in acceptance by the Client (except situation stipulated in clause 4.3).

  1. Withdrawal from Agreement and Return of Goods. Notice of Claims

    1. Under § 56 s 1 of the Estonian Law of Obligations Act (LOA) the Client may withdraw from the purchase agreement within 14 days as from the receipt of the ordered goods.

    2. The blank for withdrawal application is available at: https://www.riigiteataja.ee/aktilisa/1030/1201/4001/JM_m41_lisa1.pdf#. The Client does not have to use the blank if the withdrawal is made in another written form clearly understandable and legally correct. Among other things, the Client must indicate the number of the order and bank account number for the repayment of the sums paid by the Client. The withdrawal application must be sent by the Client during the period stipulated in clause 5.1 to the email or postal address of Skinesthetic (see clause 1.1). By missing the deadline stipulated in clause 5.1 the Client will lose the right of withdrawal from the agreement.

    3. Upon withdrawal, the Client shall return the goods to Skinesthetic immediately but not later than 14 days as from making an application for withdrawal. The goods must be in a sealed original package and unopened. Under § 53 s 4 ss 41 of LOA the right of withdrawal shall not apply to such goods in sealed packaging which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. If the goods are in a sealed package but otherwise damaged the Client shall be liable for the deterioration of the goods according to § 562 s 4 of LOA. The Client shall bear the costs of return of the goods (§ 562 s 3 of LOA), except in a case of withdrawal due to the defective goods (see clause 5.5).

    4. Upon withdrawal, Skinesthetic shall repay the sums paid by the Client within a period set forth by the law, provided the Client has returned the goods at the same time (§ 561 s 5). The sums to be returned shall be transferred to the bank account indicated on the withdrawal application or to any other bank account indicated by the Client.

    5. Under § 220 s 1 of LOA the Client shall notify Skinesthetic of any lack of conformity of the goods within two months after becoming aware of the lack of conformity. In a case of lack of conformity of the goods the Client may use all legal remedies set forth by the law and current terms and conditions, among other things, the Client may demand replacement of the goods, withdraw from the agreement or claim the compensation of caused damage. The Client must notify Skinesthetic of the nonconformity of the goods in a written form, indicating his/her name, contact information, description of the nonconformity (description of the defect, adding a photo) and the number of the order.

    6. Skinesthetic may withdraw from the agreement any time by notifying the Client and repaying the amounts paid by the Client, if the ordered goods are not available or if the delivery is hindered due to some other reason.

  1. Liability

    1. Skinesthetic is liable for the damage caused by its breach of the agreement as set forth by the law of Estonia if not stipulated otherwise in current terms and conditions.

    2. Skinesthetic is liable only for direct damage caused by nonconforming goods delivered to the Client. Skinesthetic shall not be liable for any loss or damage caused by using the goods contrary to the instructions or the purpose of the goods. Skinesthetic`s liability is also excluded if the damage is caused due to allergic reaction or any other by-effect to some indicated ingredient of the goods. Skinesthetic is not liable for nonpecuniary damage or loss of profit.

  1. Miscellaneous

    1. Skinesthetic may use the information provided by the Client only with the purpose of fulfilment of Client`s order and informing the Client. Skinesthetic may not disclose any information concerning Client`s orders to the third parties, unless Skinesthetic is obliged to disclose the information by the law. The exchange of information between the bank and the Client is protected by SSL (Secure Sockets Layer) protocol.

    2. Possible disputes related to current terms and conditions are solved in the first instance by mutual amicable negotiations. If a compromise cannot be achieved, the Client may submit a complaint to the Consumer Disputes Committee or file a claim to the local court (https://www.tarbijakaitseamet.ee/en/consumer-disputes-committee).

    3. Current terms and conditions are compiled in Estonian, English and Russian languages. In a case of contradiction, the Estonian version shall prevail.

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